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Frequently Asked Questions

About eBooks

Download a sample eBook
(password: meow)
  1. What does an eBook look like? Can you give me an example?
    An Apress eBook is essentially a password-protected PDF, which you can open using the free Adobe Reader. You can download an example on the right if you are unsure if your PDF software can open it. If you have an older version of Adobe Reader (<4.0), please consider upgrading your software.
  2. Once purchased, where can I download my eBook?
    Go to http://www.apress.com/ecommerce/download. Please log into your member account at apress.com and you will find a link to your purchased eBook in your download list.
  3. What is the password for my eBook? Can I remove it?
    The password for your eBook is your account e-mail address, case sensitive. We rely on PDF's password encryption to protect our eBooks from digital piracy. Until a better approach comes up, the eBook will require a password to open.
  4. When can I get a receipt for my purchases at apress.com?
    To view/print a receipt for your purchase, you can log into http://www.apress.com/ecommerce/paymenthistory.

About Paper Books

  1. Where can I find a book's source code?
    The source code can be found at the book's main page at apress.com on the right-hand side of the screen under the heading "Book Extras".
  2. How do I receive a desk copy of a title I would like to review?
    You can find information on our academic ordering process at www.apress.com/academic.
  3. How can I place an order for Apress books?
    You can call our offices at (510)540-5930 x121. Or you can contact our distributor directly at:
    Springer
    233 Spring Street
    New York, NY 10013
    Toll Free: 1-800-SPRINGER (1-800-777-4643)
    Main Fax: 212.460.1594
    Email: orders-ny@springer-sbm.com
    Website: www.springeronline.com

    You can find more detailed information on our Book Order page.